Privacy Policy

1. Introduction

Soap Opera Laundry (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at soapoperalaundry.ca or interact with our laundry services located at 500 Sargent Ave, Winnipeg, Manitoba.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. This policy applies to all information collected through our website and any related services.

2. Information We Collect

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide when you:

• Contact us by phone, email, or in person
• Request pickup and delivery laundry services
• Submit inquiries through our website
• Sign up for commercial laundry service agreements

This information may include your name, phone number, email address, and service address for delivery.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This is collected through standard web server logs and analytics tools (such as Google Analytics and Vercel Analytics).

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our laundry services
• Respond to your inquiries and service requests
• Schedule and fulfil pickup and delivery orders
• Send service-related communications (e.g., order confirmations)
• Analyse website usage to improve our online presence
• Comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small data files stored on your device.

We may use:

• Analytics cookies – via Google Analytics and Vercel Analytics to understand how visitors interact with our site
• Functional cookies – to remember your preferences and improve site performance

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

5. Third-Party Services

Our website may use the following third-party services:

• Google Analytics – for website traffic analysis (Google Privacy Policy)
• Google Maps – for displaying our location
• Vercel Analytics – for website performance monitoring

These third-party services have their own privacy policies and may collect information as described in their respective policies. We are not responsible for the privacy practices of these third parties.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Customer service records related to laundry orders are retained for a reasonable period to resolve disputes and provide customer support.

7. Your Privacy Rights (PIPEDA)

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your personal information
• Request deletion of your personal information, subject to legal obligations
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at soapoperawpg@gmail.com.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: